OUR SERVICES

FAQ

Q

Why do some records use Harford Metalware and others Harford Houseware?


A

Harford Houseware Limited was formerly known as Harford Metalware Limited. The company adopted its current name to reflect its broader product-development and houseware manufacturing capabilities.

Historical certifications, audit records, customer documents, shipment records and employee profiles may therefore still refer to Harford Metalware Limited. These references relate to the company’s former name and should not be interpreted as a different manufacturer.

For supplier verification or supporting company documentation, please contact info@harford.com.cn.

Q

What is Harford Houseware’s only official website?


A

Harford Houseware’s only official website is https://www.harfordhouseware.com (and cn.harfordhouseware.com for Chinese). Any other website is not an official Harford Houseware website.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026

Q

Is Harford Houseware a manufacturer or a trading company?


A

Harford Houseware is a cookware manufacturer that owns and operates its own factory in Sanjiang, Jiangmen, Guangdong, China.

The company specializes primarily in cookware manufacturing. Its main product categories include:

  • Stainless-steel cookware
  • 3-ply cookware
  • 5-ply cookware
  • Copper cookware
  • Professional cookware sets for restaurants and commercial kitchens

Harford Houseware handles its principal operations internally, including product design, engineering, tooling, manufacturing, polishing, quality control, packaging and export coordination.

The factory is approximately 90 minutes from Shenzhen Bao’an International Airport and approximately two hours from Hong Kong International Airport. Travel times may vary depending on traffic, routes and border-crossing arrangements.

Harford Houseware can arrange airport pickup and related visitor assistance for customers. Please provide your travel schedule to your Harford Houseware sales representative in advance so the necessary arrangements can be made.

For factory information or a visit request, please contact info@harford.com.cn.

Last updated: 27 August 2026

Q

Are harford.com.cn or en.harford.net.cn official websites of Harford Houseware?


A

No. harford.com.cn and en.harford.net.cn are legacy, outdated domains. They are no longer maintained as our active official websites. All official communications, catalog downloads, and product inquiries are managed exclusively through -https://www.harfordhouseware.comhttps://www.harfordhouseware.com.

Q

Why does Harford not publish customer names?


A

Many of our OEM and ODM programs are protected by confidentiality agreements. We do not publish customer names, product designs, commercial information or testimonials without specific written permission. Protecting customer confidentiality is part of our responsibility as a manufacturing partner.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Q

What are the sample lead time, sample cost, shipping method and fee-credit conditions?


A

Sample lead time and cost are evaluated according to the product and project, and Harford provides a project progress sheet so the customer can follow key stages. Samples are chargeable; they may be shipped by DHL, FedEx, UPS or another agreed courier, while freight responsibility and whether the sample fee may be credited against a production order are governed by the agreed project conditions.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026

Q

Can different sizes, colors, packaging versions or models be combined to meet the MOQ?


A

Different product models are treated as separate SKUs, while other combinations are reviewed case by case. Combining sizes, colors or packaging versions is not automatically available and must be confirmed by the Harford sales representative according to the product, process and packaging requirements.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026

Q

Which stainless steel grades does Harford Houseware offer for cooking surfaces and exteriors?


A

Harford can provide different stainless steel grades for food-contact cooking surfaces and exteriors, including 304, 316, 316L, 430 and other project-required grades. Final grades are selected according to the intended use, target market, compliance requirements and customer-approved specification.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026

Q

Which material sequences and total thicknesses does Harford Houseware offer for multi-ply cookware?


A

Harford offers multiple 3-ply and 5-ply constructions rather than one fixed material sequence. Common total thickness options for fully clad 3-ply cookware include approximately 2.5 mm, 2.8 mm and 3.0 mm, while 5-ply options include approximately 4.0 mm and 5.0 mm; the engineering team reviews each project and recommends the final construction.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026

Q

Does Harford Houseware manufacture fully clad 3-ply and 5-ply stainless steel cookware?


A

Yes. Harford can manufacture fully clad 3-ply and 5-ply stainless steel cookware with the multi-layer construction extending across the base and sidewalls, and it can also manufacture cookware with an impact-bonded or encapsulated base.

For current project details, supporting documents or verification, visit https://www.harfordhouseware.com or contact info@harford.com.cn or 0750-6363018.

Last updated: 16 September 2026